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These terms set out how your tk111 account works — what you agree to when you access the platform, how your wallet transactions are handled, and where to go when something needs clarifying. Read through before you start, so there are no surprises later.
By accessing tk111 and completing any account action — whether that is funding your wallet via DuitNow, processing a transfer through Boost, or placing activity through GrabPay — you confirm that you have read and accepted these terms. They govern the relationship between you and the platform from the moment your account is created. Access to this platform is available where local law and eligible regions permit. We do not extend services to regions where doing so would conflict with applicable law, and it is your responsibility to confirm that access is permitted in your location before proceeding. These terms cover account creation and verification, all wallet-linked transactions, content access within the lobby, and how disputes are raised and handled. They do not override any applicable consumer protections that exist independently in your jurisdiction. We may update these terms when our policies change; the version published on this page at any given time is the one that applies to your account. If a material change is made, we will make reasonable efforts to notify active account holders through the contact details held on their account. Continuing to use your account after a change has been published means you accept the revised terms.
Understanding the boundary of these terms helps you know where to look when a question comes up. Some areas are fully within this policy; others — like third-party payment rails — are governed by their own provider terms alongside ours.
All login, verification and account-management steps on tk111 fall within these terms. How your credentials are stored, how access is revoked and what happens on a disputed login are all covered here.
Deposits and withdrawals processed through DuitNow, Boost or GrabPay are subject to these terms for the platform side of each transaction. The wallet provider's own terms apply separately to their side of the transfer.
Game content supplied by studios available in the lobby — including titles from JDB, PG Soft and CQ9 — is governed by these terms for access purposes. Individual game mechanics follow the rules displayed inside each game.
External links, payment rails and any service operated by a party other than tk111 are not covered by this policy. We are not liable for the terms, practices or availability of those external services.
These terms are not only about what you agree to — they also set out what you can ask of us. Your account dashboard, accessible after login, shows the current state of your transaction history, wallet balance and any pending activity. That record is available for you to review at any time without contacting support. If a detail on your account is incorrect — a registered email address, a linked wallet identifier, or contact information — you can request a correction through the account settings page. Where verification is required to process the change, the instructions are shown inline during that flow. For questions that go beyond what the dashboard shows, our support team is the right path. Raising a question through the support channel creates a logged record, which is useful if the matter needs to be escalated. We aim to acknowledge every support request within the timeframe shown in the support section of this page.
Your full deposit and withdrawal history is accessible from your account dashboard after login. Each entry shows the wallet method used — DuitNow, Boost or GrabPay — along with the amount and status.
To update registered information, go to account settings and follow the fields shown. Some changes require identity verification; the steps for that are displayed in the flow itself.
Any question about how a term applies to your account should be sent through the support channel. This creates a reference number you can use if a follow-up is needed.
Requests to close, suspend or transfer an account are handled by the support team. The process and any requirements are explained when you submit the request.
If a section of these terms is unclear, or if you believe a term has been applied incorrectly to your account, reach out through any of the channels below. Each path is monitored and generates a record of your query, which is useful if the matter needs further follow-up.
Open the live chat widget from any page while logged in. State your account reference and the specific term or transaction you are querying. A support agent will respond and the conversation is saved to your account record.
Send a written query to our support address listed in your account settings. Include your registered email and a brief description of the terms question. Email creates a formal paper trail for any policy dispute.
For transaction-level questions, the dashboard is your first stop. The current state of every wallet movement — DuitNow, Boost or GrabPay — is shown there. Check this before contacting support; it often answers the question directly.
We handle account data according to the obligations set out in these terms and in line with practices applicable where local law permits. Here is how key policy areas are managed on your account.
Account data — including wallet identifiers linked to DuitNow, Boost or GrabPay — is stored only for the purpose of operating your account and processing transactions. We do not share it with third parties outside of what is required to complete a transaction.
Cookies are used to maintain your login session and remember account preferences. You can manage cookie settings through your browser at any time. Disabling session cookies may affect how certain account pages load.
Access to your account is protected by your login credentials. You are responsible for keeping those credentials secure. If you suspect unauthorised access, contact support immediately through the live chat or email channel to request a review.
If you want to request a change to how your data is held, or to ask about data retention periods applicable to your account, send the request through the email support channel. We will confirm receipt and respond within the timeframe shown at the time of submission.
These questions cover the most common points members raise about how the terms apply, what rights they have, and how to act on them.
Yes. Any deposit or withdrawal processed through DuitNow, Boost or GrabPay on your tk111 account is subject to these terms for the platform side of the transaction. The wallet provider's own terms apply separately to their side. Both sets of terms are relevant, so it is worth reading each.
When a material change is made, we will notify active account holders through the contact details held on their account. The updated version is published on this page and takes effect from the date shown. Continuing to use your account after publication means you accept the revised terms.
Your full transaction record is available in the account dashboard after login. It shows each wallet movement — including method, amount and status — without requiring a support request. If a specific entry is missing or shows an unexpected status, contact support with the transaction reference.
Yes. Go to account settings and update the relevant field. Some changes — particularly those tied to a linked wallet — require identity verification before the update is applied. The steps are shown inline during the update flow. For changes that cannot be made through settings, contact support directly.
Access depends on local law and is available only where local law and eligible regions permit. It is your responsibility to confirm that using this platform is permitted in your location before creating or using an account. We do not extend services where doing so conflicts with applicable law.
Send the dispute through the email support channel with your account reference and a clear description of the term in question. This creates a logged record. Our team will review the matter and respond within the timeframe confirmed at acknowledgement. Live chat is available for urgent queries while the email dispute is open.