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These terms set out how tk111 operates your account, handles your data and applies its policies where local law and eligible regions permit. Read through each section so you know exactly where you stand before using any part of the platform.
Access to tk111 and all account activity — including deposits via DuitNow, Boost or GrabPay — is governed by the terms published here and is subject to local law where you are located. Where a specific law or regulatory requirement conflicts with any clause in this policy, the applicable local law takes precedence. We do not represent that the platform is available or lawful in every jurisdiction; eligibility depends on local law and the region from which you access the site. When you open an account, you confirm that you have read these terms, that you meet the eligibility conditions set out in the scope section below, and that any activity you carry out — deposits, withdrawals, gameplay or use of account features — is done in line with the rules here. We hold account-level records of each transaction, including the payment method used, the amount and a timestamp. You can access those records inside your account history section after login. We update these terms when our services change or when legal requirements shift. The version dated at the foot of this page is the current binding version. Continued account use after a published update means you accept the revised terms. If you do not accept a change, the right course is to stop using the account and contact our support team to request closure.
These terms apply to direct account use — login, deposits, withdrawals and gameplay on the tk111 platform. They do not extend to third-party services you access from links on this site, or to payment processors operating under their own separate terms. Understanding the boundary helps you know which channel to contact when something goes wrong.
Login, session management and any change to your account credentials fall inside this policy. Security conditions, session timeout behaviour and account suspension rules all apply here. The steps shown in your account settings are the authoritative reference.
Deposits and withdrawals made through DuitNow, Boost or GrabPay are recorded under this policy. The transaction record, including status and method, is visible in your account history. Processing conditions set by the payment provider itself operate under that provider's own terms.
Game content, odds displays and any promotional messaging shown on the site fall within scope. Where a game or feature is unavailable in your region, that restriction is applied in line with local law — the platform does not override it.
External links, wallet providers and game studios operate under their own terms. We are not liable for the content or practices of those services. If a third-party integration affects your account, contact us through the support channel listed in the section below.
You have concrete ways to act on this policy — they are not limited to reading it. After login, your account history section shows every transaction with its method, amount and timestamp; you can download or screenshot that record at any time. If any personal detail on your account is incorrect — such as your registered name or contact address — you can raise a correction request through our support channel and we will update it after verification. Questions about how a specific policy clause applies to your account can be sent to us directly; we do not require you to accept a clause you dispute before we respond. Account closure is also your right: if you wish to stop using the platform, contact support to begin that process and we will confirm the steps involved.
Log in and open the account history section to see every deposit and withdrawal, including the payment method and timestamp. Records for DuitNow, Boost and GrabPay activity are stored here.
If your registered name, contact number or any other account field is wrong, raise a correction request with our support team. We will verify and apply the change after confirming your identity.
Send your question through the support channel listed on this page. We respond to policy questions without requiring you to agree to a disputed clause before we engage.
You may request account closure at any time. Contact support with your request and we will confirm the process, timeline and any final transaction steps involved in closing the account cleanly.
For any policy-related question — a term you want clarified, a data request or an account closure — use one of the contact paths below. Include your account ID and a brief description of the issue so we can direct it to the right team without a back-and-forth.
Open the chat widget from any page while logged in. Identify your query as a policy matter so the agent can escalate it directly. Chat records are saved to your account session.
Send a written query to our support address listed in the account help section. Email is the preferred route for formal policy requests or correction submissions that need a documented response.
Log in and go to the Help area inside your account dashboard. Policy documents, the current terms version and a direct form for data or correction requests are all accessible there without contacting support first.
We hold only the account data needed to operate your account and comply with applicable rules. Transaction data — including records of DuitNow, Boost and GrabPay activity — is kept for as long as required by the relevant legal or financial retention obligation, then deleted or anonymised. Cookie use is limited to session management and site performance; you can review and adjust cookie preferences through the settings link at the foot of the site. Account security is enforced at login — we use verification steps that are shown in the account settings screen, and we do not store payment credentials beyond what the payment provider already holds. For any data request, the account Help section is the first place to go; written requests sent by email are processed in line with the timeframe shown in your account after you submit one.
Account and transaction records are held for the period required by applicable law or financial rules. After that period, data is deleted or anonymised. The current retention schedule is described in the full policy document accessible from your account Help section.
Cookies on tk111 are used for session continuity and site performance only. The footer link labelled Cookie Settings lets you review which categories are active and adjust your preference at any time without logging out.
Verification steps at login are set out in your account settings screen. We do not store full payment credentials — DuitNow, Boost and GrabPay connections are managed by the respective payment provider under their own security standards.
To update personal data, dispute a policy clause or request a copy of your account data, submit your request through the Help section inside your account or by email. The submitted request creates a reference number you can track.
These questions cover what we get asked most often about account conditions, data and your rights under this policy. If your question is not here, contact support through the live chat or email channel listed above.
The current binding version is published on this page and dated at the foot of the document. Log in to your account and go to the Help section to access a downloadable copy linked to the version active when you registered.
Yes. Deposits and withdrawals made through DuitNow, Boost or GrabPay are recorded under these terms. The payment provider operates under its own separate terms for the transfer itself; our policy covers the account-side record and how we handle it.
Access depends on local law and eligible regions. We do not confirm availability in every part of Malaysia or in other countries. If the site is inaccessible in your location, that restriction is applied in line with local legal requirements.
Raise a correction request through live chat or email support. Include your account ID and the specific detail you want corrected. We verify the change before updating it, and we will confirm once the correction has been applied.
Transaction records — including payment method, amount and timestamp — are held for the period required by the applicable legal or financial retention obligation. After that, data is deleted or anonymised. The full retention schedule is in the policy document in your account Help section.
After account closure, we retain only the data we are legally required to keep for the relevant retention period. You can request a copy of your data before closure by submitting a written request through the Help section inside your account.